Can I change my mind on a dog purchase? Entry for January 24, 2008
Question
Hi Sandy,
I wanted to tell you how the dogs are doing. Rowdy is so funny! He loves to play with my kids. Gil (that's the other boy's name) is a real sweetheart. The girls are just not adjusting at all. I feel bad for them because they're still scared and don't seem to be happy at all. Is there a chance you could meet us again to take them back? I'm sorry if this is an inconvenience. I just want them to be happy and it doesn't seem that we're a good fit.
Thank you,
Mandy Moore
Answer:
Mandy,
We would be happy to take the girls back and find them a home for them if they do not fit the personality needs in your home.
We could not however refund and money that was paid for the girls.
We run our kennel as a business and make our only living hand raising these babies.
We do have reasons we will give a refund. We have a 6mo health guarantee unless otherwise stated( a preexisting condition the buyer was informed on). If a buyer has had a chance to look over a puppy or see several pictures of the puppies and the puppy was not misrepresented. Then the sale of the puppy is final.
The reason for the final sale is that any number of people can feel buyers remorse.
They may have not have thought a puppy purchase through. It may be harder than they thought to raise a puppy.
They may have a job change,need to move or decide to go back to school. We can not run our business to comply with changes after a purchase or buyers remorse because a puppy is a live being.
While in our care they are give attention,grooming, shots, de wormings, potty training and proper handling, after they leave our care we have no way of knowing how the animal has been cared for. We would not be insured that the puppy had not been dropped or mishandled, bred( in adult dogs)or any number of other situations. For this reason all puppy sales are final unless three is a health reason.
When you Looked over the girls in Dallas this was your chance to decide if you wanted to to purchase.
These were extra tiny babies 2.5 and 3lb adult weight girls and you were given a significant discount for your purchase of 4 puppies.
I believe you could resell these girls for a profit if they just didn't fit into your home needs.
If you do not want to resell them we would be happy to take them back and find them loving homes.
Thank You ,
Laura
